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Frequently Asked Questions


How do I order? 

Peruse our products and add your desired items into the shopping cart and check out. It is that simple! 


What is the payment that is accepted? 

We accept online banking, credit cards and debit cards 


What if what I order is out of stock? 

We try our best to consistently have our stock at hand, but due to high volume, we appreciate your patience in waiting for the items to be available. However, should in the unlikely event that the item be out of stock after Order Confirmation, we will inform you and proceed for refund. 


What is the courier service used? 

PosLaju. However, we reserve the rights to change the courier service without prior notice 


What about international shipping? 

We have yet to include international shipping for our deliveries. 


What are the postage rates? 

                         Pos Laju Postage Pricing (RM)
  Parcel Weight   
  West Malaysia   
  Sarawak   
  Sabah   
< 0.50 kg
6
8.5
9
< 0.75 kg
7.5
11
12
< 1.00 kg
9
13.5
15
< 1.25 kg
10.5
16
18
< 1.50 kg
12
18.5
21
< 1.75 kg
13.5
21
24
< 2.00 kg
15
26
27
< 2.50 kg
18
31
33
< 3.00 kg
22.5
38
41.5


Can I cancel my order? 

You may cancel an order without charge at any time before we have confirmed your order (a "Confirmed Order") l. If you wish to cancel an order before it becomes a Confirmed Order, please contact us immediately, via our Application or website. If we have not confirmed your order, we will refund your payment. If you cancel any order after it becomes a Confirmed Order, you will be charged the full price for the Items, and if the driver has been despatched you will also be charged for delivery.

We may notify you that an order has been cancelled or if an item  unavailable at any time. You will not be charged for any orders cancelled by us, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.
 


The product looks different than on the site? 

We take the utmost due diligence to represent the products sold in this website to its actual look, feel, taste and description. Any changes on the outlook are due to the lighting and other external factors. 


I get the wrong order. What is the process for refund? 

Please contact us at the contact link provided and attach photographic evidences of damaged items. Should your refund application be approved, we will take _______ working days to refund the amount 


The item received are broken/ past expiry date, what should I do? 

Please contact us at the contact link provided and attach photographic evidences of damaged items. Should your refund application be approved, we will take _______ working days to refund the amount. 


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